Can I make a claim for my parcel?

Firstly please accept our apologies that you are having to check out this section of our website. We offer our assurance that, in the event of a claim, we will make the process as painless as possible.

Claims can be made only in the event of the loss or damage of a parcel.

We do have a list of items that we cannot carry at all (prohibited items) and a further list of items which we protect for loss, but not damage.

For the full list please click here.

You will only be eligible to submit a claim if:

  • The order in question was booked under your name
  • The service purchased offers parcel protection for loss or damage
  • The item you sent with us is not excluded from protection, or prohibited from sending

Only the person who booked the delivery in question can make a claim. You will not be able to make a claim if you are not the contract holder.

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