My parcel tracks as delivered but my customer has not received it. What can I do?

Firstly please accept our apologies that you are having to check out this section of our website. We offer our assurance that, in the event of a claim, we will make the process as painless as possible.

We can request a proof of delivery from our delivery partners which if available will show the signature of the recipient.

You will only be eligible to submit an enquiry if:

  • The order in question was booked under your name
  • The service purchased offers parcel protection for loss or damage
  • The item you sent with us is not excluded from protection, or prohibited from sending

Only the person who booked the delivery in question can make a claim. You will not be able to make a claim if you are not the contract holder.

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