How do I make a complaint?
Domestic – UK to UK
If you have a question regarding a domestic order, you’ll need to speak to our UK team. They are available on live chat 8am – 6pm Monday to Saturday. The UK team have their own chat facility available through the link below. Or you can call them on 0330 808 5456
Here’s how to submit a complaint with Evri https://www.evri.com/complaints-procedure
EVRi International
We are sorry to hear you would like to make a complaint about EVRi International services.
We’ve lots of useful information in our help centre but if you still need to make a complaint you can via the following methods.
Please be aware that if your order reference does not begin with "EVR," we will be unable to access the specific details of your order and, therefore, cannot provide assistance. If you made your purchase through a retailer or at www.evri.com and are dissatisfied with the delivery service provided by Evri, please submit a complaint here.
Raising a complaint via our Live Chat Team +
Our live chat team is available 24/7 and will endeavour to make every effort to resolve your complaint, if you are not happy with the outcome you can escalate this to the customer resolution team.
Our chat agents can arrange for the resolution team to contact you via email or phone at a specified call-back time
Our Promise:
We aim to resolve complaints within 30 days, however, some international orders may take slightly longer to resolve. Occasionally, we may request additional information from you to help us in our investigation. If this is the case, we allow 7 days from initially contacting you for your response.
