Customer Help Centre

Collection Enquiry

1. When will my parcel be collected?

2. I will not be available at the time of collection. What can I do?

   If you know that you will not be available to hand your parcel to the driver there are a number o... (read more)

3. How do I cancel my order and apply for a refund?

   If you don't need to send your parcel anymore then we can help you cancel your booking and pr... (read more)

4. My parcel has not been collected. What can I do?

   Pleasecheck hereto see if the collection window of your parcel has passed. If so, pleaseclick ... (read more)

5. What should I do if I need to add special instructions to my order?

   We can often pass on specific instructions to the depot before the collectiondate. However, if th... (read more)