Customer Help Centre

General Enquiry

1. Where is my nearest drop off point?

2. Can I send to a P O Box Address?

   Because most of our services have to be signed for on receipt, we unfortunately cannot send to P ... (read more)

3. Are Evri able to carry my parcel?

   We do have a list of prohibited items which we cannot carry at all.  We also have a list of ... (read more)

4. What do you mean by volumetric weight?

   Parcel weights are calculated on a volumetric basis based on both weight and dimensions so t... (read more)

5. Will I need to print a label to use this service?

   You will require a printed labelto send with Evri International. If you do not have direct a... (read more)

6. How do I make a complaint?

   Domestic – UK to UK If you have a question regarding a domestic order, you’ll need... (read more)