Customer Help Centre

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Your search term(s) “tracking” returned the following results:

1. How do I track my parcel? Delivery Enquiry

   All our services are fully trackable.  To keep an eye on the whereabouts of your parcel plea... (read more)

2. Will I be able to track my parcel to its destination? International Parcels

   Every parcel you send with us includes full tracking as standard. The sender and recipient can ge... (read more)

3. Why has my parcel tracking stopped updating? Delivery Enquiry

   Firstly please accept our apologies that you are having to check out this section of our website.... (read more)

4. My parcel tracks as delivered but my customer has not received it. What can I do? Delivery Enquiry

   Firstly please accept our apologies that you are having to check out this section of our website.... (read more)

5. How long will my parcel take to be delivered? International Parcels

   The estimated time of delivery for international parcels depends on your destination and which se... (read more)

6. Who will be delivering my parcel? International Parcels

   We’ll take care of your parcel while it’s in the UK and then hand it over to one of o... (read more)

7. What happens if my parcel is held at customs? International Parcels

   We expect delays at customs to be minimal, provided the information you’ve supplied is accu... (read more)

8. How long will my parcel be held at customs? International Parcels

   We expect delays at customs to be minimal if the information you have provided to us is accurate ... (read more)

9. New US Tariffs: What You Need to Know International Parcels

   Sending Parcels to the USA – Important Update From 29th August 2025, the $800 duty-free ... (read more)

10. Self Service Panel Self-service